[ICS-IN CAR SERVICES] Returns policy

Effective Date: 20.09.2023

 

Returns Policy – REPAIRS
At ICS-IN CAR SERVICES we are committed to providing high-quality car electronics repair services. We understand that occasionally, you may need to return a product for various reasons. Please read our Returns Policy carefully to understand our guidelines and procedures.

  1. Returns for Uncompleted Repairs:
    If you wish to return a product to us for repair and the repair process has not yet been started, please follow these steps:
    • Contact our customer support team immediately to initiate the return process.
    • Provide your repair order number and details of the issue.
    • We will assess the return request and provide instructions for returning the product to our facility.
    • All returns for uncompleted repairs must be initiated within 7 days from the date of your initial repair order.
  2. Returns After Successfully Completed Repairs:
    Once a repair has been successfully completed, we cannot accept returns for the same issue. Our repair services are covered by a warranty, and any concerns related to the repair should be addressed through our warranty service. Please refer to our Warranty Policy for details on warranty coverage.
  3. Warranty Policy:
    Our warranty covers repairs for a specific period of time, as specified in your repair order and in accordance with our Warranty Policy. If you experience any issues related to the repair work within the warranty period, please contact our customer support team for assistance. We will strive to rectify the issue promptly under the terms of our warranty.
  4. Refund Policy:
    We do not offer refunds for completed repair services. If you believe that a refund is warranted, please contact our customer support team to discuss the issue.
  5. Inspection and Assessment:
    Before initiating a return, our team will assess the condition of the product to determine whether it is eligible for return, repair, or replacement.
  6. Return Shipping:
    Customers are responsible for the cost of returning products to our facility for repair or assessment.
  7. Contact Us:
    If you have any questions or need further assistance regarding returns, please contact our customer support team at in.car.services@hotmail.com.

Returns Policy – ITEMS PURCHASED

At ICS- IN CAR SERVICES we strive to provide you with high-quality car electronic products. We want you to be satisfied with your purchase, and we have established the following Returns Policy to ensure a smooth returns process. Please read this policy carefully.

  1. Return Period:

You may return an item purchased from us within 2 weeks (14 calendar days) of the date of delivery or purchase for a refund or exchange.

  1. Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused, and unopened condition.
  • The item must not have been connected to a vehicle or used in any way.
  • The warranty seal on the item must be intact and undamaged.
  1. Initiating a Return:

If you wish to return an eligible item, please follow these steps:

  • Contact our customer support team to initiate the return process.
  • Provide your order number and details of the item you wish to return.
  • We will assess your return request and provide you with instructions for returning the item to us.
  1. Return Shipping:

Customers are responsible for the cost of returning items to our facility. We recommend using a trackable and insured shipping method to ensure the safe return of the item.

  1. Inspection and Assessment:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in this policy. If the item does not meet these criteria, we reserve the right to refuse the return or charge a restocking fee.

  1. Refund or Exchange:

If your return is approved, we will process a refund to your original payment method or offer an exchange for an eligible replacement item, as per your preference.

  1. Warranty Coverage:

Please note that any issues with items that fall under warranty coverage should be addressed through our warranty process, not the return process. Refer to our Warranty Policy for details on warranty coverage.

  1. Contact Us:

If you have any questions or need assistance with a return, please contact our customer support team at in.car.services@hotmail.com.

 

We reserve the right to modify this Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of those changes.

Please note that this policy is designed to ensure that you receive the best possible service and support for your car electronics repair needs. If you have any specific questions or concerns about a return, please do not hesitate to reach out to us.


Last updated 20.09.2023

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